VINGT ANS · CUSTOMER CARE
Privacy Policy
Your privacy matters. Here is how we handle the information you share with us.
Last updated: October 9, 2026
1. Who we are & what this policy covers
This policy explains how VINGT ANS handles information provided through the VINGT ANS website, accounts, community, orders and enquiries.
Product purchases use Shopify checkout. Features marked as test or preview, including local gift cards, do not create real purchased value.
2. Information you provide
- Accounts: username, email address, password credentials, account type and optional profile or communication preferences.
- Orders & rewards: order details, purchase history, delivery dates, coupons, points activity and gift card records.
- Enquiries & returns: your name, email address, order reference, message and any photos you choose to attach.
- Studio applications: studio and contact details, business address, website and supporting documents.
- Community: posts, photos, videos, comments and interactions you choose to share.
Please provide only the information needed for your request. Do not include payment card details, government identification or another person’s private information in posts or enquiry messages.
3. How we use your information
We use your information to manage your account, keep order and reward records, review studio applications, handle enquiries and return requests, support community features, and protect the website from misuse. Optional marketing preferences are separate from account registration.
4. What stays private & what you share
Your account email, order history, enquiries, return requests, studio contact details and supporting documents are not displayed in the community feed. Order and account management is restricted to the account holder and authorized administrators.
Your community name, posts, uploaded photos or videos, and comments can be visible to other community members. Only upload content you have permission to share, including permission from people shown. Parents or guardians should approve content involving children. Avoid sharing addresses, phone numbers or other private details in public posts.
7. Your choices & account information
You can review and update available profile fields and communication preferences in Account Settings. You can delete your own community posts and request account deletion through your account.
For access, corrections, deletion requests or privacy concerns involving other records, contact info@vingtansdance.com. We may ask for enough information to verify that the request concerns your account.
If email subscriptions are activated, you will be able to stop optional marketing messages. They are not being sent by this preview.
8. Records & retention
We keep information needed to operate the features you use and manage requests. Account deletion removes the account and its associated community posts, coupons, order history and studio application records from this preview.
Separate enquiry, return-request and issued gift card records may remain after account deletion so that requests and outstanding card balances can be handled. Contact us about those records. Any retention schedule for a live store will be confirmed before launch.
9. Updates & privacy questions
Changes to this policy will be shown here with an updated date. If a change affects how your information is used, the relevant notice or consent will be provided before that new use.
For privacy questions, email info@vingtansdance.com. For account and purchase rules, see our Terms of Service.
We are here to help.
For questions about this policy, contact VINT ANS at info@vingtansdance.com.